FAQ – Online Shop.

FAQ

1.a) How do I make a purchase online?
Logon to the website lemarfars.com (for all FARS Products)
STEP :

• Go to www.lemarfars.com

• Click SHOP

• Choose your product.

• Add to Cart and click Proceed To CheckOut

• Fill in your details in Billing Details

• Next, choose your Shipping Method

• Then, choose your Payment Method

• Click Place Order

• Complete Order

1.b) How do I make a payment online?

• Direct Bank Transfer: Transfer manually and email the receipt to our Email (lemarfars@gmail.com).

• Billplz: Customer will be direct to their bank account and can make payment through transfer online.

• Complete Payment

2.How many days would it take for my parcel to arrive?

For most deliveries, it will take between 1-3 days depending on the location. There may be delays during peak season eg. festive season etc.

3.Can I make a purchase online and pick the items up at the warehouse?

Yes, you can.Please choose Local Pickup on the CheckOut Details section and also put a note about the pick up collection date on the Billing Details before you Place Order.

4.What are the shipping costs?

Shipping Costs differ according to location and the weight of the item. Total Cost of the order including the Shipping Cost will be sent to you via Email after you make a Place Order. You can also check the delivery status through the system or email.

5.Which countries do you ship to?

We ship locally in Malaysia via GDex (Local), Pgeons (Local) and MrSpeedy Service (Selangor and Klang Valley only)

6. What should I do if the item I purchased has a defect?

If the item has any defects ( eg. the bottle laked or broke ), you can fill in the email form available at the Contact page:

• Click on the Email Form in Contact Page

• Fill in the form then email it to lemarfars@gmail.com. We will only allow refunds of goods in the exact condition when purchased and must be informed within 3 days after receiving.

7.I am not able to make a payment through Credit Card/ Online Transfer?

Update to us through Email and we will reply as soon as posibble. We will update the system soon.

8.If items on the website are out of stock, is there an estimated time for the next restock and where can I check this?

We do not have an estimated time for the restock, but you can check our website for daily updates. We will also notify our restocked product on our Facebook : @lemarfars

9.I have not received my item. What should I do?

Let us know and we will check the delivery status and speed up the shipping process for you. After we have checked your tracking no, we will send you the update: YOUR ITEM IS NOW AT … AND IT IS BEING PROCESSED FOR DELIVERY TO YOUR ADDRESS

10. An item added to my cart was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed at checkout. If an item is very popular, it might be available when you place it in your cart, but have sold out once you’ve reached checkout.

11. Can you locate a garment in store?

Currently, we are unable to reserve items over the phone or online, we can advise the best store for you to visit or help you purchase the product online.

Call Customer Service 03-80602105 (Monday – Friday : 8 AM – 5PM) for further assistance.

 

Delivery T&C.

1. All FARS product available to online purchase.
2. Shipping Cost will be include in the Final Price.
3. Only online payment will be accepted / no COD.
4. Delivery is within local Peninsular Malaysia, Sabah and Sarawak only.
5. Last payment be made are before 4 pm, later than that will be carried to the next day.
6. Every delivery will be processed within 3 working days after Full Payment had been made.
7. Any claims for damage to and/or loss of the item are within 3 working days after receiving. If occur, replacement item will be processed as soon as possible.
8. All delivery item is securely properly and sufficient packed, labeled and/or prepared in wrapper or box appropriate to the nature.
9. We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at our absolute discretion.

For further enquiries, please contact our sales dept at 03-80602105 ext 20

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